Refund Policy

At EngieApp, we always make sure to keep our valuable customers 100% satisfied. We always ensure to bring a smile to your face through our premium quality Twitch services. We assure you that your orders will get delivered at an instant speed. If you face any issues or if you have concerns, you can contact our customer support team. We are here to serve you the best service.

If you are unsatisfied with our services and if you want to apply for a refund, check out the below information. Here, we have listed some details of our refund policy and how it works.

The Most Crucial Step

Are you facing an issue? Then, please feel free to contact our reliable customer service team. We are here to help you out by offering the best solution. Our team of experts will never fail to make you happy. Most of the time, even a big issue can be solved with a simple email. So, make sure to contact our customer support team first.

Reasons Why You Can’t Receive A Refund

Here, we have listed some of the reasons why you won’t receive a refund:

  • If you face a drop in your viewers and followers count, we will refill it immediately. All you have to do is to let us know about your drop. We will make sure to refill your services at an instant speed.
  • If your account gets suspended or if the social media channel removes your video. Don’t worry. We offer only high-quality and authentic services. (However, It may happen occasionally, and it is beyond our control)
  • If you have filed a complaint with PayPal or issued a chargeback with your credit card company, you can’t avail of a refund.
  • If you are rude or inconsiderate with our customer support team, we may end up ignoring your message completely.

Reasons Why You Can Receive A Partial/Full Refund

Here, we have listed the reasons why you may receive a partial or full refund.

  • If we are unable to deliver your purchase order due to any trouble with our server system, you will receive a refund.
  • If we aren’t able to deliver services because of any trouble in your profile or confusion regarding your package or if your order hasn’t begun.

Satisfaction Guarantee

At EngieApp, we always ensure to keep our potential customers 100% satisfied. We always make sure to deliver high-quality products at an instant speed. The delivery time of your order depends on the type and amount of your package. However, we can’t always provide a refund. To apply for a refund, you will need to let us know within seven days of your purchase. In doing so, we may check and provide you with a refund if it is within our criteria. Our customer service team will never fail to bring a beautiful smile to your face. So, don’t worry! All you got to do is contact our support team.